文档介绍:目 录
中文摘要 1
英文摘要 2
一、品质管理在物业服务企业中的重要性 3
二、目前物业服务企业在品质管理中所面临的一些问题 4
(一)物业服务企业自身所存在的一些问题 4
(二)物业服务行业相关制度还有待完善 7
(三)物业品质管理人才缺乏 8
(四)业主的观念问题 8
三、提升物业服务企业品质管理的相关措施 9
(一)物业服务企业应采取的相应措施 9
(二)针对业主应采取的相应措施 11
(三)加强物业服务行业相关法律法规的贯彻和执行力度 12
(四)加快新技术的应用和创新型人才的引进,以科技带动物业服务模式的创新 12
(五)铸就高品质物业服务理念,树立行业标杆 13
四、结论 14
参考文献 15
谢 辞 16
摘 要
物业服务作为房地产开发的延续及售后服务,逐渐形成了一个不可替代的新兴行业分支,从首家物业服务企业成立至今,我国的物业服务事业发展已经历了整整30年。但是,近年来据不完全统计,近70%的业主及使用人对我国物业服务现状表示不满或满意度一般,致使许多业主及使用人经常拒缴物业服务费,让部分物业服务企业陷入经营困境,严重影响了物业服务企业及物业服务行业的健康发展。
本文从物业服务企业的品质管理入手,重点分析了物业服务企业在品质管理过程中所存在的问题及原因,并提出了相应的解决办法。得出了物业服务企业应不断提升综合品质管理水平,把相应的品质管理标准得以细化和落实,才能从根本上提升物业服务质量,满足业主及使用人对物业服务现代化的需求。同时,国家也应该完善相关的法律法规体系和物业服务行业的品质服务标准,以保障物业服务企业的健康、快速发展,最终实现社会效益、经济效益、环境效益的同步增长。
关键词: 物业服务企业 物业服务 品质管理
Abstract
As a real estate development, property management and service continuity, and gradually formed a new industry branch irreplaceable, from the first property services companies since its establishment, the development of China's property services business has experienced for30 years. However, according to incomplete statistics, nearly 70% of the owners and users of property services on the status of dissatisfaction or satisfaction in general, causing many owners and users often refuse to pay property service charges, so that part of the property services business into financial difficulties, serious of the property services and property services industry, enterprise and healthy development.
In this paper, the quality of property services business management, it analyzed the quality of property services companies in the process of and reasons for the problems, and the corresponding solutions. Come to the property services company should continue to improve the comprehensive quality management level, the corresponding refinement and quality management requirements are implemented, in order to fundamentally improve the quality of service properties to meet the owners and users of property