文档介绍：软件售后服务方案
软件售后服务方案
软件售后服务方案
软件售后服务方案
篇一:售后技术支持和服务方案ﻫ 服务方案
1。 第一章 全面清晰的售后服务范围 ················································································· 4ﻫ ．业务支持和维护 ···································································································· 4 ﻫ ．问题解答 ················································································································ 4
。 故障处理················································································································· 5 ﻫ 2. 第二章 高标准的服务目标 ····························································································· 6
。 客户满意度 ·············································································································· 6
2．2. 问题解决时间 ·········································································································· 6
3. 第三章保障有力的服务方式 ························································································· 7 ﻫ ． 主动服务与被动服务有机结合 ··············································································· ７ ﻫ 3．2． 7*24小时“日不落"服务响应 ··············································································· 8 ﻫ 4． 第四章及时专业真诚的服务响应 ················································································· 9 ﻫ 4．1． 服务响应方针 ·········································································································· 9 4．２。 服务响应时间 ········································································································· 9
软件售后服务方案
软件售后服务方案
软件售后服务方案
ﻫ 5。 第五章郑重的服务承诺 ································································································ １０ ﻫ ···································································································· 10 . 保修期后服务承诺 ·································································································· １0 5。3． 其他服务承诺 ········