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In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure.
(False)
In the omnipotent view of management, much of an organization’s success or failure is due to forces outside management’s control.
(False)
An organizational culture refers to a system of shared meaning.
(True)
Organizational cultures influence how employees behave in an organization.
(True)
Strong cultures have more influence on employees than do weak cultures.
(True)
An organization’s founder has little influence on its culture.
(False)
Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.
(True)
Organizational stories typically contain a narrative regarding significant events or people.
(True)
To increase customer responsiveness, organizations should hire employees who are outgoing and friendly.
(True)
To encourage a customer-responsive culture, organizations should formalize and enforce strict customer service policies.
(False)
The general environment refers to environmental factors operating inside an organization.
(False)
The part of the environment directly related to achievement of an organization’s goals is the specific environment.
(True)
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Industry conditions are an