文档介绍：外贸报价单模板 - 外贸报价单模板
外贸询盘报价流程模板 8
不同状态下订单，回复询盘的方
式和技巧各有不同。下面将订单状态大
致分为一下几类，一一说明：
1、未付款询盘回复：
第一主动出击，当买家下单后应及
时主动与买家联系，联系内容可以按照
先后顺序包括为打招呼，对产品进一步
的介绍，并告知请付款以及时查看库存
备货，尽快发货。下面一个不错的回复：
Dear XXX,
we have got your order of.....
The bag you order is one of the hot
items from my store and it is made of high
quality leather. But the order seems unpaid.
If there’s anything I can help with the
price or size etc.
When the payment is finish, I can
stock up the item and get it ready for
shipping.
If any further questions, please feel
free to contact with us.
Thanks
Best Regards
2、已付款订单的回复：主要内容包
括确认产品的规格，尺码等等具体事宜，
表现卖家的专业性下面是一个不错的例
子：
Dear XXX,
I am very glad to hear from you. The
biggest size we have is 39. And this shoes
is little bigger in size. So I think 39 will fit.
If you have any other questions,
Please feel free let me know.
We are looking forward to getting
your early reply.
Best Regards
3、发货后的回复 :
从货物离开中国海关至买家收到
货物建议每个阶段卖家都给买家发一封
邮件通知买家，直到买家收到货为止。
因为买家付款后都急于收到货物，而邮
寄过程一般又是 5-10 天不确定的，因此
这样随时通知买家货物状态一是表现自
己商业城信度二是及时的沟通能让买家
不再急切询问。
A、告诉买家订单详情
Dear Customer，
The item you order is already shipped
and the tracking number is XXXXX
The mail status is as follows:
xx1130 21:43:12
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You
will get it soon.
Thanks for your support and
understanding.
B、询问是否收到货物
Dear customer,
EMS tracking information(EMS 网站
查询 )
This is the status showing on EMS.
Have you already got the items? If you
have got the items, please let me know.
Thanks
4、客户投诉产品质量有问题
Dear customer,
I received the boots but I can ’t sell
them because the Gucci box was ripped up
if you can’t secure the packages better
than that then you will not be hearing from
me again