文档介绍：Knowledge Management Strategies to Improve Business Performance
Chris Paladino
March 11, 2002
(703) 947-2394
@
Knowledge Technologies 2002
Topics
KM Approaches
Implementation Framework
ess Factors
Questions
KM Approaches
KM Definition
KM Considerations
Knowledge Spiral
Accenture KM Model
KM Definition
A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to anizational goals.
KM Considerations
How do you create a culture for sharing?
Which people need to be empowered to contribute the right knowledge?
Are priorities aligned with measurements?
Are the right processes in place to - capture, refine, and create knowledge - disseminate, share, and apply knowledge to deliver business value?
What tools are currently in place?
What tools are needed to enable the environment?
How do you fill the gap?
Which factors are critical for my business that can be addressed by Knowledge Management?
Which knowledge adds the most value?
What are the highest priority initiatives?
Although panies recognize the importance of a more effective use of their knowledge, most struggle with where to start.
Strategy
Technology
People
Process
©Accenture, 2002
Knowledge Spiral
Collaboration
Externalization
Combination
Internalization
2
1
3
4
Nonaka, I. And H. Takeuchi, The Knowledge-pany. New York: Oxford Univ. Press, 1995.
Messaging
Peer-2-Peer
eTeamSpaces/ eConferencing
Discussion Forums
Content Management
Knowledgebases
Workflow
Portals
eLearning
Searching
Personalization
Push/Profiles
Knowledge Mapping
Data Mining
Synthesized Knowledge
Accenture KM Model
Work Models
Transaction Model
Expert Model
Integration Model
Network Model
Systematic, repeatable work
Highly reliant on formal processes, methodologies, or standards
Dependent on tight integration across functional boundaries
Routine work
Highly reliant on formal procedures and training
Dependent on individual wor