文档介绍：奇瑞汽车服务站长培训手册
————服务运营管理
奇瑞汽车内部培训材料
目目录录
第一节站长的定位与工作职责····························································2
第二节客户满意度与种程度及其定义················································5
第三节服务站赢利与客户关系···························································12
第四节站长的站务管理与客户关系···················································16
第五节站长日常业务管理与关注要素··············································21
第六节客户满意度与建立标准服务流程的意义······························22
第七节奇瑞公司标准服务流程与正确执行······································27
第八节现场 6S 管理·············································································37
第九节服务站经营管理与财务分析······································