文档介绍：CHAPTER 1
Managers & Management
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郭志文 2001 Copyright
Learning Objectives (1)
Differentiate managers from operatives
Define management
Distinguish between effectiveness and efficiency
Describe the four basic management functions
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郭志文 2001 Copyright
Learning Objectives (2)
Identify the roles performed by managers
Describe the skills managers need
Explain whether or not the manager’s job is generic
Explain the value of studying management
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Characteristics anizations
Distinct
Purpose
Systematic
Structure
People
Figure 1-1
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Organizational Levels
Top
Managers
Middle Managers
First Line Managers
Operatives
Figure 1-2
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Management Seeks Efficiency & Effectiveness
Means=Efficiency
Ends=Effectiveness
High waste
High attainment
Low waste
Low attainment
Objective: Low waste
Objective: High attainment
Resource Usage
Goal attainment
Figure 1-3
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Management Functions
anizing Leading Controlling
Defining
goals, estab-
lishing
strategy, and
developing
subplans to
coordinate
activities
Determining
what needs
to be done,
how it will
be done,
and who is
to do it
Directing
and moti-
vating all
involved
parties and
resolving
conflicts
Monitoring
activities
to ensure
that they are
plished
as planned
Achieving anization’s
stated
purpose
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The Roles Managers Play (H. Mintzberg’s study)
Interpersonal roles------to host receptions, take clients to dinner,meet with business prospects and partners,form alliances,and conduct hiring,etc.-------the richest source of information for managers.
Informational roles------to gather, analyze, store and disseminate many kinds of information.
Decisional roles------to be charged with responsibility of making decision under circumstances of high ambiguity and with inadequate former two roles will help.
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