文档介绍：CHAPTER 14
Technology and Operations
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Chapter Objectives
Introduce the different ways in which technology can add value to the operations function within anization.
Identify the various ways in which technology can be used in a pany.
Describe enterprise resource planning (ERP) systems and how they impact anization.
Demonstrate the different ways in which technology can be integrated into service operations.
Present a framework for defining the different types of e-services that are currently being offered.
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Managerial Issues
Advances in technology are changing the way in which both manufacturing and service operations are designed.
Technology is a tool, not an end in itself.
Importance of patibility between technology and anization’s other elements.
The need for continuous training in the use of technology.
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How Technology Affects Operations
Traditional Tradeoffs
Low costs
Speed of delivery
Quality of product/service
Customization
Technology’s Impact on Traditional Tradeoffs
Tradeoffs are no longer valid—technology allows pete on several dimensions at once.
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How Technology Impacts Operational Performance
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Technology in Manufacturing
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Technology in Manufacturing (cont’d)
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Major Categories of Software Systems in Manufacturing
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Information Technology
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Functional Areas as Independent Operations
Exhibit
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