文档介绍：Section 4 Quality management system
第四章 质量管理体系
General requirements
普通规定
Documentation requirements
文献规定
General
总则
Quality manual
质量手册
Control of documents
文献控制
Control of Customer-Supplied Documents and Data – The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (.，network architecture，topology，capacity，installation termination assignments，and database) if these documents and data influence the design，verification，validation，inspection and testing，or servicing the product.
客户提供文献及数据控制－ 组织将建立并且维护文献化程序以控制所有客户提供文献和数据（例如，网络体系构造，布局，容量，安装结束任务及数据库）如果这些文献和数据影响设计，验证，确认，检查及测试，或服务于产品。
Control of records
记录控制
Section 5 Management responsibility
第五章－管理职责
Management commitment
管理承诺
Customer focus
以顾客为关注焦点
Customer Relationship Development – Top management shall demonstrate active involvement
in establishing and maintaining mutually-beneficial relationships between the organization and its
customers. [4]
发展顾客关系－最高管理者应积极参加建立并维护组织与顾客之间互相受益关系。
Customer Communication Procedures – The organization shall establish and maintain a
documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:
顾客沟通程序－组织应建立并维护文献化程序以保证与特定顾客之间沟通。该程序文献应涉及：
a) a strategy and criteria for customer selection,
选取顾客方略及原则
b) a method for the organization and its customers to share joint expectations and improve the quality of products，and
组织和顾客共同参加策划及提高产品质量办法，和
c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4]
会同顾客安既定期间间隔评审盼望目的状况，并且应有可以追踪决定流转办法。
-NOTE 1：It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the