文档介绍：JOB TITLE:
职位:
AREA/DEPARTMENT:
部门:
JOB BAND:
级别
HOTEL LEVEL:
酒店级别
酒店接线员工作描述
Guest Service Agent -Telephone
接线员
Rooms Division/Front Office/Guest Service Center
房务部/前厅部/宾客服务中心
REPORTS TO:
Telephone Services Supervisor/Front Office Manager
汇报给:
电话服务主管/前厅部经理
POSITIONS SUPERVISED:
Nil
JOB SCOPE:
监管下属:
Under the general direction of the
Telecommunication Manager or Supervisor and within the limits of established InterContinental Hotels Group brand and local policies and procedures, oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
服从总机经理或主管全面指示，执行和遵循洲际酒店集团
和本地酒店的政策和程序，负责保证总机服务的有效运作从而给 酒店的客人提供更满意的服务。发扬企业工作文化的5个重要 价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌 品质。
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.
证明：我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。
Signature 签
名：
Date 日期： .
Key Responsibilities 主要职能
Process al 1 incoming and outgoing cal 1s accurately and courteously 有礼貌和准确的转接所有来电
Records and controls accurately wake up calls
记录和准确无误操作早叫服务
Pages guests in co-operation