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***学校物业
投标文件
技术响应文件
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第一章 管理思路及管理目标·······························1
第一节 物业管理思路·····································1
第二节 物业管理目标·····································3
第三节 质量管理目标·····································3
第二章 工程管理组织机构、管理制度和人员配置···········4
第一节 管理组织机构与管理制度 ························4
一、 管理组织机构精简高效，部门布局合理·············4
二、 管理制度完整、全面、细化、可操作性强···········8
第二节 人员配置合理，人员素质及管理经历···············22
一、 人员配置表····································22
二、 拟任本工程负责人及下属负责人的学历证书及上岗证··24
第三章 物业管理与效劳组织实施方案····················31
第一节 员工招聘及培训专案····························31
一、本工程的员工招募、培训、上岗专案··············31
二、员工日常管理、培训教育等制度健全··············35
三、各类人员的薪酬配置····························39
四、考核评价机制合理······························40
第二节 保洁效劳专案 ·································43
一、 保洁效劳管理方案及目标承诺···················43
二、 保洁质量检查及监视措施·······················44
三、 垃圾收集、转运管理···························58
四、 劳动保护、保洁工具、工作服装配置·············58
五、 清洁、保洁人员平安作业手册···················60
第三节 设施设备管理专案·····························68
一、 效劳质量标准·································68
二、 主要的设施运行管理···························70
三、 设施设备管理制度节选·························73
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四、 设施设备的维修·······························94
五、 设施设备的保管·······························96
第四节 能源管理专案·································97
第五节 楼宇效劳专案·································98
一、 学生公寓效劳····································99
二、 办公会议楼效劳·································100
三、 教学楼及图书馆··············