文档介绍：摘要
物流是为了满足客户的需要,以最低的成本,通过运输、保管、配送等方式,实现原材料、半成品、成品及相关信息由商品的产地到商品的消费地所进行的计划、实施和管理的全过程。以满足客户服务需求作为研究的立足点,对服务响应型物流模式做了一定的分析,研究表明服务物流企业只有为顾客提供及时、满意的柔性服务,才能从根本上提高企业自身的服务价值与持续的核心竞争力。期待技术的进步能够为服务响应物流的管理模式的选择提供有益的帮助,有效提升服务物流企业的决策水平。企业或组织的响应型服务提供者指为顾客提供及时满意的柔性服务提高企业服务价值及满足客户的快速反应。本篇论文在第一章中介绍了物流的兴起和发展阅述了物流的基本知识;在第二章中探究了服务型物流管理模式,服务型物流管理模式的基本原理;第三章通过对海尔的物流管理实例的分析说明物流管理的应用。
关键词:响应需求服务物流管理模式
Abstract
Logistics is to satisfy the needs of the customers at the lowest cost, and transportation, storage and distribution by means of raw materials, semi-finished products, finished product realization and related information modity producing area modity consumption to the planning, implementation and management of the process. To satisfy customer service needs as a research foothold, logistics mode of service response type done some analysis, research shows that provide service for the customer logistics enterprises only provide prompt and satisfactory flexible service, fundamentally improve enterprise own service value and persistent petitiveness. Expect technology advances to service response logistics management model selection provides beneficial help, effectively enhance service level of decision-making of logistics enterprise. The response of the enterprise or anization type Service Activities process began in special customer Service demand, the customer e from different industries or different fields, but whatever the customers what kind of demand, proposed to satisfy the customer is logistics personalized need Activities way. Response Service logistics mission began in customers request, ended in failure make customer anization satisfy. Service logistics plan is according to demand development, guarantee that their ability to meet customer demand, not predefined demand. Establishing work, in the shortest possible time to provide customers with the best quality product or service.
Keywords: Demand response Service logistics Management mode
目录
前言 1
第1章物流兴起和发展 3
物流的来源 3