文档介绍：IBM Business Consulting Services
Florida Power & Light
On Demand Learning
Environment
Developed for
Florida Power & Light
June 22, 2004
Table of Contents
Executive Summary 4
Our Understanding 5
Our Solution 6
The Value of Our Capabilities 8
The Value of Our Tools 9
Witness System ’ seQuality Now and eQuality Producer 12
Our Ongoing Relationship with Florida Power & Light 14
IBM’ s Own Learning Transformation Story 15
Response to RFP Questions 16
Pricing 22
Assumptions 24
Client References and Citations 25
IBM Business Terms and Conditions 31
? Copyright 2004 IBM (unpublished). All rights reserved.
If not otherwise expressly governed by the terms of a written confidentiality agreement executed by the parties, the information presented herein is IBM Confidential information and shall only be disclosed to those employees who have a need to know of its contents, shall not be disclosed to third parties or outside Florida Power and Light, and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal for the contemplated business arrangement
with IBM without the express written consent of International Business Machines Corporation (IBM).
This proposal is valid for 90 days from the date on the cover.
Executive Summary
The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of
a simulation software package to allow the care center training department the ability to create call
type simulation t