文档介绍：Delivering the Vision
Political rhetoric surrounding the role of information and knowledge in society
in the twenty-first century is often thrown into sharp relief by the realities of
practice. Delivering the Vision explores the way in which public service ‘visions’
have developed globally and how essful they have been in contributing to
major social and economic change.
This edited text contains a range of case studies from the United Kingdom,
the Republic of Ireland, Canada, the USA and Australia. Contributors focus
both on those factors critical to ess and on reasons for failure, but a
common theme to emerge across all contributions is the requirement for a
clear political vision, commitment and leadership if the shift from traditional
forms of social and anisation to high-value, knowledge-intensive
economies is to be safely negotiated. At the same time, individual case studies
provide valuable blueprints for essful implementation of an ambitious
public service change agenda.
Delivering the Vision is a practitioner-focused text, accessible and relevant
to all those interested in the management and reform of public sector
organisations. It is panion volume to the editor’s earlier text Managing
Information and Knowledge in the Public Sector (Routledge 2000).
Eileen is Principal Lecturer in Information Management at the
University of North London.
Contents
List of illustrations viii
Notes on contributors ix
Preface xi
Acknowledgements xvii
1 Delivering the vision: an introduction 1
EILEEN
2 Seven e-government milestones 17
CALDOW
3 Centrelink, changing culture and expectations 39
SUE VARDON
4 Brisbane—a reflection on a journey 63
JUDITH DIONYSIUS
5 Beyond 20/20 vision, improving the human condition:
a Canadian perspective 86
DAWN NICHOLSON-O’BRIEN
6 Reasoned strategy or leap of faith? Knowledge management-led
cultural change in Canadian public services 111
SUSAN SKY
7 Vision and leader