文档介绍：Tenneco Automotive
8-D Training
8D培训--天纳克
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8 DISCIPLINES TO PROBLEM SOLVING 解决问题的8项纪律
8-D 2005
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This courseographically 地理表示
(Supplier/Customer/Etc) (供应商/客户/等)
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D-1 Form The Team建立团队 CAUTIONS注意 ! ! !
Ensure cross-functional team members 确保有多个功能部门的团队成员
Include process owners (those who do the work) 要包括过程当事人 (实际作这项工作的人员)
Include champion and leader as road-block removers 要包括团队负责人和团队组长作为路障排除人
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8 - Disciplines of Problem Solving
解决问题的8项纪律
D-1 Form the Team 建立团队
D-2 Describe the Issue描述问题
D-3 Containment Activities临时控制措施
D-4 Find and Verify Root Cause查找并确定根本原因
D-5 Select the Best Solution选择最佳解决方案
D-6 Verification of Corrective Action纠正措施验证
D-7 Prevent Recurrence预防问题重复发生
D-8 Congratulate the Team祝贺团队
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D-2 Describe the Issue 描述问题
Define the issue in terms of what is wrong with what 用“什么出现了什么问题”的方式来进行描述
WHAT 什么
Object was the issue seen on 出现问题的事物
What defect was seen 出现的问题
WHERE 何处
Seen on Object 在什么东西上
Seen Geographically 在哪些地区
(Supplier, Customer, Etc.) (哪些供应商,客户,等)
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D-2 Describe the Issue描述问题
WHEN 何时
First seen 何时首次发现
When else seen 何时重复发现
When seen in the process 何时在工序/程序中发现
HOW BIG 多大
How many objects have the defect 有多少有缺陷的事物
How many defects per object 每件事物上有多少缺陷
What is the trend 趋势如何
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D-2 Describe the Issue描述问题
TOOLS TO USE 可用工具
Process flow diagram 工序流程图
Check sheets to collect data 用检查表来收集数据
Any data that is reporting the issue 反映问题的任何数据
Customer complaints 客户抱怨
Current SPC/Data collection sheets 现有的SPC/数据收集表
PFMEA 过程FMEA
Scrap/rework reports 废品/返工报表
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D-2 Describe the Issue描述问题
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D-2 Describe the Issue描述问题
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D-2 Describe the Issue
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D-2 Describe the Issue
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D-2 Describe the Issue描述问题 CAUTIONS注意 ! ! !
State issue in quantifiable terms 用可量化的术