文档介绍：StrategicPlanningforInformationSystemsThirdEditionJOHNWARDandJOEPEPPARDCranfieldSchoolofManagement,Cranfield,Bedfordshire,UKCopyright#2002byJohnWiley&SonsLtd,BaffinsLane,Chichester,WestSussexPO191UD,EnglandNational01243779777International(þ44)1243779777e-mail(forordersandcustomerserviceenquiries):cs-******@,storedinaretrievalsystem,ortransmitted,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,scanningorotherwise,exceptunderthetermsoftheCopyright,DesignsandPatentsAct1988orunderthetermsofalicenceissuedbytheCopyrightLicensingAgency,90TottenhamCourtRoad,London,&Sons,Inc.,605ThirdAvenue,NewYork,NY10158-0012,USAWiley-VCHVerlagGmbH,Pappelallee3,D-69469Weinheim,GermanyJohnWileyAustraliaLtd,33ParkRoad,Milton,Queensland4064,AustraliaJohnWiley&Sons(Asia)PteLtd,2ClementiLoop#02-,Singapore129809JohnWiley&Sons(Canada)Ltd,22WorcesterRoad,Rexdale,OntarioM9W1L1,CanadaBritishLibraryCataloguinginPublicationDataAcataloguerecordforthisbookisavailablefromtheBritishLibraryISBN0-470-84147-8ProjectmanagementbyOriginator,GtYarmouth(typesetin10/12ptTimes)PrintedandboundinGreatBritainbyBiddlesLtd,GuildfordandKing’sLynnThisbookisprintedonacid-freepaperresponsiblymanufacturedfromsustainableforestry,:TheGlobalInformationSocietyElliot:merce—B2CStrategiesandModelsGalliersandBaets:anizationalTransformation—anizationGroth:anizationalDesign—TheScopefortheIT-basedEnterpriseKnights&Murray:ManagersDividedKrcmar:EDIinEuropeMcKeen&Smith:ManagementChallengesinIS—essfulStrategiesandAppropriateActionRemenyi,Sherwood-SmithwithWhite:AchievingMaximumValuefromInformationSystems—AProcessApproachRenkema:TheITValueQuest—HowtoCapturetheBusinessValueofIT-BasedInfrastructureSilver:SystemsthatSu