文档介绍：重庆大学博士学位论文户创意、感性知识、客户需求、基本知识”在内的客户知识概念本体树,实现了对客户知识的本体描述。同时采用基于语义相似度的客户知识本体树匹配算法以及基于约束满足的知识推送方法来实现客户知识请求匹配。提出了基于TRIZ的客户协同产品创新方法。为了更好地将客户知识与协同产品创新方法有机融合,定义了客户知识生命周期(Customer Knowledge Lifecycle, CKL)和客户知识产品化(Customer Knowledge Production,CKP)的概念,在此基础上建立了面向客户知识利用的协同产品创新框架。然后分析了发明创新的 TRIZ理论及基于TRIZ的协同产品创新过程,提出基于TRIZ的客户协同产品创新方法,包括:客户知识的描述转换、基于TRIZ的客户知识语义模型建立、基于三维空间的领域问题求解以及基于客户知识及最短路径的产品创新方案分析与评价。最后开发了基于本文研究成果的协同产品创新中客户知识集成支持原型系统。详细介绍了面向客户知识利用的协同产品创新系统框架及构成,在系统框架的基础上,介绍了基于Web Services技术的,实现该原型系统的知识集成技术方案,实现了对客户知识本体的具体描述。然后利用原型系统中的TRIZ工具和客户知识对摩托车车架进行创新,通过应用示例验证本文所提出理论与方法的正确性和实用性。关键词:协同产品创新;客户知识;知识集成;知识发现;TRIZ 英文摘要 ABSTRACT Customer knowledge is aprecious resource tOproduce innovative necessity about how petition capability and holdvantage point for enterprisesclaim toanalyze customer information,find bine with production innovation thismeans,the output ofefforts willbe beneficialtosupport innovation team’Sdecision andimprove enterprise’S innovation work focus on integration ofcustomerknowledge(CK) and key technology incollaborativeproductinnovation(CPD,based prehensive study on customerknowledge management,collaborative product design and innovationmethodology. Firstly,the mode ofcustomerknowledge integration in CPI characters of customer knowledge,such猫fuzziness,Dynamic,diversity and distributivity,and key constrains ofknowledge integration including human factor, organization,environment,technology and process isstudied to meet enterprise innovation CK’Sintegration model including CK integration process based on CoordinateTheory(CT)and s if'N),including data resource layer, informationlayer,knowledge layerand integration application layer,isproposed. Furthermore,customer resoBrces identificationand evaluation system ismanifested mainly infiveitemstaking thestudy effect input dimension of works,whose structure isascertained bY Gradient IterationDescent Algorithm and Step