文档介绍：Insurance Consulting
Business Flexibility Survey
Summary Findings
KPMG
April 23, 1999
SAMPLE RESULTS
Table of Contents
Page
1. Background 3
2. Phase I Findings 15
3. Phase II Findings 40
4. Enterprise Architecture 76
© 1999 KPMG LLP, the . member firm of KPMG International 2
Table of Contents
Page
1. Background 3
2. Phase I Findings 15
3. Phase II Findings 40
4. Enterprise Architecture 76
© 1999 KPMG LLP, the . member firm of KPMG International 3
Why Care About Business Flexibility?
Leading panies must undergo more change in less
time than ever before:
n Bringing new products with new features to market
n Executing mergers and acquisitions
n Outsourcing non-strategic business processes
n ing more customer focused and knowledgeable
© 1999 KPMG LLP, the . member firm of KPMG International 4
Why Care About Business Flexibility?
Business flexibility is the ability to react quickly to external, market-
force changes as well as internal strategic initiatives:
n The degree to which pany has flexibility can be “make or break” in their ability
to execute or even decide to go after opportunities
n The insurance industry has not, in general, been able to invest in achieving a high
degree of flexibility
Today’s acceptable speed and flexibility is tomorrow’s failure - the bar
needs to be raised, .
n Customize and quote products in minutes, not weeks
n Make acquisition integration much more of a non-issue on the technology side
n Be able to quickly enter/withdraw from new product/binations
© 1999 KPMG LLP, the . member firm of KPMG International 5
Survey Objectives
Our study provides a model to help panies understand
their ability to meet their changing business needs
Our primary objectives are to panies with a framework to:
n Define business flexibility and its dimensions
n Measure where pany is flexible, both overall and against specific
business needs
n Li