文档介绍：. 前言: 电力作为国民经济的基础和关键行业,在日常生产和生活中起着不可替代的重要作用。随着电力事业的高速发展,电力营销由以生产为中心阶段进入以消费者为中心阶段。提供良好的服务,是以消费者为中心最为直接的体现,也是增供扩销必不可少的条件。本论文就是对电力客户服务系统中电力故障报修子系统进行设计与实现。本系统采用 JSP 和Struts 框架技术,使用 Oracle 9i 数据库, Tomcat 服务器环境完成了电力故障报修系统对电力故障信息的处理。系统开发完成后,经过了功能测试和系统测试,现处于试运行中。电力故障报修系统的完成,为电力行业带来了工作的高效,同时也保证了信息的安全,提升了客户对电力企业的信赖本系统基于 Struts 的MVC 设计模式,利用其可维护性和可扩展性,软件低耦合、高内聚的设计, 实现了电力故障报修系统中对于报修信息的处理。电力故障报修系统主要包括报修受理、抢修调度、报修处理、报修回访、报修归档、用户管理、人员管理、车辆管理等功能。通过电力故障报修系统的应用,强化了电力行业的内部管理、改善了服务质量, 加快了电力故障维修速度,提升了客户满意度, Electricity asthe basis ofthe national economy and key industries , production and daily life inthe day-to-day plays anirreplaceable role .With the rapid development ofpower industry, electricity sales from the production stage asthe center asthe center stage ofthe consumer. Provide good services tothe consumer asthe center isthe most direct manifestation of, but also for the expansion byanindispensable condition for sale. Inthis paper, customer service isthe System ofElectricity Power Failure inthe repair subsystem detail design process. The system isbased onthe MVC design pattern Struts, use its maintainability and scalability, software, low coupling, high cohesion ofthe design, the realization ofthe system ofelectricity power failure todeal with repair information. System ofelectricity power failure including the admissibility ofrepair, repair scheduling, repair processing, repair return, repair archiving, user management, personnel management, vehicle management functions. Through the system ofelectricity power failure ,strengthen the internal management ofthe power industry toimprove the service quality, and accelerated the repair rate ofapower failure ,the increases incustomer satisfaction, innovation and management ofthe marketing system. The system uses the framework ofJSP and Struts technology, the use of Oracle 9idatabase, Tomcat server environment plete that system of electricity power failure repair information for the handling ofpower o