文档介绍：
第 1 页 共 also is the most important, the smile communicating a proce with the guest, want to pay attention to ceremony courtesy, when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest time-interval ground exchanges a to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily -purpose and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there should be excuse reputation when troublesome with the guest the dialog shows an iue, do not argue with the guest, be guest fault, also want to certain patience explains to us to maintain a smile only, with respect to the result that can get expect to be le think, pay attention to detail only, make from bagatelle, make from the a bit, ability can make our job more the job