文档介绍：: .
Rat e 我们的目标
Financial Benefits Payback $
5. Benefits Impact: What is the improvement in
(in 2001 Dollars) business performance (Oper
Margin, Working Capital)
ant icipat ed and w hen?
6. Scope/ Boundaries: Describe the project’s scope
and boundaries. Describe what
is in and outside the scope.
7. Schedule/ List t he key milest one act ivit ies
Milestones: with dates. Consider DMAIC.
8. Benefit to Customers Who are the customers or
or Delivery Partners: delivery partners, what benefit
will they see and what are their
most critical requirements?
9. Support Required: Will you need any special
capabilities, hardware, etc?
10. Core Team Who ar e t he full-t ime
Members: member s and any exper t
consultants? Who is t he
Pr ocess O w ner ?
3-3定义机会 :
不良质量成本（The Cost Of Poor Quality）
向客户提供产品和服务时， 浪费 和 机会损失（Lost Opportunity） 的财务价值
损失生产能力
错失成长机会
影响整个价值链
设计
采购
制造
行政
服务
市场/销售
Consider Both Internal Processes And Customer Loss
同时考虑内部流程和客户损失
3-4级别
Sigma 33 COPQCOPQ不良品成本不良品成本: :
6
销售收入的销售收入的10-15%10-15%
5
4