文档介绍：o r g a n i z a t i o n a l b e h a v i o r
组织行为学
沟通
Organizational Behavior
MBA munication University of China
主要内容
沟通的功能 Functions munication
沟通过程的要素 Elements of munication Process
munication Process
work
沟通渠道的选择 Channel Selection
munication Barrier
Communication University of China
沟通的概念及功能
munication
指的是信息在两个人或更多人之间得以传达和理解的过程 The transference and the understanding of meaning.
Communication University of China
munication Functions
控制 Control member behavior.
激励 Foster motivation for what is to be done.
情绪表达 Provide a release for emotional expression.
信息 Provide information needed to make decisions.
沟通的要素
发信者 The sender
编码 Encoding
信息 The message
通道 The channel
解码 Decoding
接受者 The receiver
噪声 Noise
反馈 Feedback
Communication University of China
沟通过程模型
munication Process
信息信息源和接收者得以传达和理解的过程 The steps between a source and a receiver that result in the transference and understanding of meaning.
Communication University of China
沟通过程
沟通渠道 Channel
企业组织的沟通渠道是信息得以传送的载体 The medium selected by the sender through which the message travels to the receiver.
沟通渠道的分类 Types of Channels
正式沟通渠道 Formal Channels
指在阻止系统中,依据一定的组织原则所进行的有关正式活动信息传递和交流。Are established by anization and transmit messages that are related to the professional activities of members.
非正式沟通渠道Informal Channels
指的是正式沟通渠道以外的信息交流和传递,它不受组织监督,自由选择沟通渠道。Used to transmit personal or social messages in anization. These informal channels are spontaneous and emerge as a response to individual choices.
Communication University of China
沟通的方向
Communication University of China
人际沟通
口头沟通 munication
优点: 速度快,有反馈 Speed and feedback.
缺点: 信息失真 Distortion of the message.
书面沟通 munication
优点: 可永久保存,有文字资料 Tangible and verifiable.
缺点: 耗时长,难以得到反馈 Time consuming and lacks feedback.
非语言沟通 munication
优点: 调控其他沟通方式,表明情感和态度 Supports munications and provides observable expression of emotions and feelings.
缺点: 错误的身体语言导致信息的错误传递 Misperception of body language or gestures can influence receiver’s interpretation of mess