文档介绍：o r g a n i z a t i o n a l b e h a v i o r
组织行为学
组织文化
Organizational Behavior
MBA munication University of China
主要内容
制度化 Institutionalization
anizational Culture
主文化& 亚文化 Dominant culture vs. Subculture
文化在组织中是否统一?anizations Have Uniform Cultures?
企业文化的作用? What Do Cultures Do?
企业文化怎么形成? anization Cultures Form?
职员怎么学习企业文化? How Employees Learn Culture?
构建合乎道德的组织文化 Creating An anizational Culture
构建顾客文化 Creating a Customer-Responsive Culture
精神性和组织文化 Spirituality anizational Culture
精神性逐渐得到重视的原因 Reasons for the Growing Interest in Spirituality
Communication University of China
制度化: 文化的先驱
制度化 Institutionalization
当一个组织成功的吸纳到了成员,能在相对稳定的结构中、在一整套目标和价值观的指导下,形成有序的运作模式。When anization takes on a life of its own, apart from any of its members, es valued for itself, and acquires immortality.
Communication University of China
什么是组织文化?
anizational Culture
是一个组织共有的价值体系,为组织多数成员共同持有。mon perception held by anization’s members; a system of shared meaning.
Communication University of China
特征:
创新与冒险 Innovation and risk taking
注意细节 Attention to detail
结果导向 e orientation
人际导向 People orientation
团队定向 Team orientation
进取心 Aggressiveness
稳定性 Stability
组织文化比较
Organization A
anization is a manufacturing firm. Managers are expected to fully document all decisions; and “good managers” are those who can provide detailed data to support their mendations. Creative decisions that incur significant change or risk are not encouraged. Because managers of failed projects are openly criticized and penalized, managers try not to implement ideas that deviate much from the status quo. One lower-level manager quoted an often used phrase in pany: “If it ain’t broke, don’t fix it.”
There are extensive rules and regulations in this firm that employees are required to follow. Managers supervise employees closely to ensure there are no deviations. Management is concerned with high productivity, regardless of the impact on employee morale or turnover.
Work activities are designed around i