文档介绍：The Role of HR in Managing Change - Downsizing
Ulrike Kaeppler HR Director - SC Johnson Greater China
The Realities of Change
Typical cycle of change in anization
Understand the specific challenges and opportunities that anization and their employees face
anizations begin to address the highs and lows of the change cycle
Have a plan to exploit the enablers and eliminate the barriers to change
CHANGE
Change Generates Formidable Challenges
How to Get
Desired
Results
How to Maintain and Increase mitment
How to Maintain
Business
Continuity During
the Process
How to Keep
Customers/Multiple
Constituencies
Satisfied During
the Process
Many Restructuring Events Don’t Result In Substantial Gains for anization
Created substantial returns
Created some returns
Eroded substantial returns
Eroded returns marginally
Change Theory
Change theory has taught us:
Significant change is always driven by external forces
All change involves a loss
The process of change follows a sequence at anization and personal level
Resistance and conflict are panions of change
Every member of anization is affected by change, but the effect is not equal or at the same time for all members
Change Theory
Change theory has taught us:
Real, sustainable change will not take place unless there is…
dissatisfaction with the status quo
a vision of the future
a plan for at least the first step in moving towards the future
a group of sponsors of the change effort
critical mass of support for the change
People Require Time And Sensitivity To Accept Change
Resistance
Denial & Immobilization
Bargaining
Depression or Anger
Testing
Acceptance
“I feel
overwhelmed”
“I don’t care”
“Things
might get
better”
“This is
so unfair”
“It won’t
work”
“Maybe if…”
“This is good,
We are
eeding”
Negative
Positive
Responses
Time
Organization Respond Following An Effective Change Sequence
Unfreeze
Mobilize
Realize
Reinforce
Sustain
Set direction
Create will and
desire to change
Build
c