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撰写人：___________日 期：___________e telephone data collection process, and completing the data processing and analysis of the survey results.
From the beginning of this assignment, Hongbin began to re-define our expectations of a good project manager. He started by participating in discussions with the client and suggesting and implementing several changes to the script that shortened its length and clarified the instructions to respondents. Without prompting or precedence he spent several days working odd hours, observing and monitoring interviewers and supervisors as they began to field this 2000 person study. Within a few days he had shortened and clarified the script even more - removing redundant questions, collapsing multiple questions into one, and improving the flow from question to question and screen-to-screen - all to the great praise of both interviewers and the director of our phone center. He had also observed something about a particular aspect of the interviewing process that was common to all surveys at SRR. He wrote a memo to several managers outlining his proposed change in methodology that clearly demonstrated the value of his idea: an annual cost reduction of close to $50,000. At the end of the project, he wrote a several page
critique of our interviewing and supervi