文档介绍：SHERATON SHENYANG LIDO HOTEL 沈阳丽都喜来登饭店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Account Files 任务: 客户档案 Code 序号: OH-SM-RM-A001 Objectives: At the end of this session, each trainee will be able to working data and Plans exist for all key accounts and key prospects. 目的: 课程结束后每一个学员能够独立完成所有客户档案。 Standard: A separate file will be maintained for each key account and key prospect. 标准: 每个重要客户和有潜在生意的客户将建立不同的客户档案。 Resources: LCD / Account file forms from Delphi. 培训器材: LCD / Delphi 系统中的客户档案表格 Method 培训方式 Training Steps 培训步骤 Time 时间 Introduction 介绍 Introduction 介绍 Question to test the trainee’s level: 提问学员: What are Account Files? 什么是客户档案? Customer interview / 客户访问 Customer profile / 客户描述 Action Plan / 活动计划 Action and Selection criteria / 计划和选择标准 Running Call Report / 经营报告 Booking Entry Forms (on group business) / 预订单 Note: the key account and key prospect files must be updated every three months. 提示:重要客户和有潜在生意的客户档案必须每三个月更新一 次。 The course should divided in two parts: What is Account Files? What is function of Account Files? 课程将分为两部分: 什么是客户档案? 客户档案的作用是什么?
Buzz Group 列举不同的市场 配合不同颜色 Test and Summary 总结 Notify not doing like this will result in duplicate work and even worse. 你将减少重复的工作。 Customer interviews are in-depth reports covering