文档介绍：SHERATON SHENYANG LIDO HOTEL
沈阳丽都喜来登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Office Review
任务: 办公室核查
Code序号: OH-SM-RM-A102
Objectives: At the end of this session, each trainee will be able to ensure that the
Sales & Marketing Office is reviewed in an objective and
comprehensive manner.
目的: 课程结束后,每个学员将能够了解办公室回顾是一个目标实现的综合
行为。
Standard: Follow up S&P
标准: 参照标准和程序
Resources: Whiteboard, Flipchart, S&P form, LCD
培训器材: 白板,翻转展示板, 标准和程序, LCD
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Buzz Group
集体讨论
Lecture
And Demonstration
F/ C
讲解和展示
Discussion
Self-introduction ( The trainer should be in uniform)
自我介绍( 着制服)
What is your favorite office environment in your mind?
在你的想象中你最喜欢的办公环境是怎样的?
(divide two group and use the flip chart to list all items) then discussion: why we need a tidy and clean working environment?
分两组讨论,用翻转展示板列出每一条,然后讨论。
为什么我们需要一个整洁干净的办公环境?
Give the topic and objective on white board 1?
用白板1 展示题目
我能从中获得什么? (Flip chart 1 )
High spirit and light hearted
情绪饱满
Efficiency and high quality performance
高效,高质量的表现
munication and good to health
顺畅的沟通行为及良好的身体
Emphasis the Sheraton Standard: 着重强调喜来登标准
2 minutes
10 minutes
5 minu