文档介绍：SHERATON SHENYANG LIDO HOTEL
沈阳丽都喜来登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Hotel Inspection
任务: 店内参观
Code序号: OH-SM-RM-D104
Objectives:At the end of this session, each trainee will be able to provide sales
Associates with guide line in conducting inspection of hotel.
目的: 课程结束后,将为每个学员提供酒店内参观的指导方针。
Standard: Sales associates will conduct inspection of hotel facilities to in-house
guests, prospective clients and other individuals with a pre-determined
objective.
标准: 销售部员工将向客人展示酒店的服务设施,对有潜在生意的客户要根据
其具体要求参观。
Resources: LCD, Whiteboard,flipchart
培训器材: LCD,白板,翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
And Ice Break
介绍和打破僵局
Lecture
讲解
Explanation and demonstration
解释和展示
Question
提问
Ask question: what shall we do when the client wants to see our hotel?
提问: 当客人来到酒店想看酒店是我们应该做什么?
The course should divided in two parts:
这堂课将分为两部分:
What is hotel inspection? 什么是店内参观?
How to conduct hotel inspection? 如何进行店内参观?
First: hotel inspection definition will be showing with LCD. 用LCD 展示店内参观的概念
Second: explain the S&P item by item ( LCD)
逐条解释标准和程序。
Note: Hotel inspection is very very important conduct for client and our business.
强调店内参观对客人和酒店生意是非常非常重要的。
Ask trainees why is it so important?
All the answers will be written on flipchart 1 and correct.
10 minutes
15 minutes
20 minutes
5 minutes
Role Play
角色扮演
Summary
总结
提问学员为什么店内参观