文档介绍：THE SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Standard Letters
任务: 标准信函
Code序号: OH-SM-CS-A006
Objectives: At the end of this session, each trainee will be able to ensure the
Standard of correspondence with clients and the general public is
Of quality and uniformity.
目的: 课程结束后,每个学员将能够确保同客人和对外公共关系通信标准
的质量和一致性。
Standard: See attachment
标准: (附后)
Resources: LCD / Standard Letters Example, Flipchart, Whiteboard.
培训器材: LCD / 标准信函的样本,翻转展示板,白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice break
打破僵局
Introduction
介绍
Prepared on Flipchart
翻转展示板准备
Content
And explanation
解释内容
Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write.
题目:让学员每人写一封信,用不同的风格和格式,(用
个人的感受去写)
After program, ask one question:
节目结束后,提问学员
Why our letter has lots of style, can we use it on our business?
为什么我们会有那么多的不同的风格,是否可以用在商务工作上?
Show session objective:
展示课程主题
WIFM: use standard letter can help you present yourself more professional, get more information and business.
通过学习我们将帮助你更专业,获得更多的商务信息
All standard & procedures be written in the flipchart and showing to trainees. ( Flip chart 1)
将所有的标准和程序写在翻转展示板上,然后向学员展示。
3 minutes
10 minutes
25 minutes
LCD
Exercise
练习
Summary
总结
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