文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务:Site inspection 参观饭店
Code 序号:OH-SM-MC-D003
Objectives目的:At the end of this session, each trainee will be able to conduct inspection of hotel professionally.
课程结束后,每个学员都能够以专业的方式带领客人参观饭店的各项设施及介绍各项服务项目。
Standard标准:1. munications Manager will conduct inspection of hotel facilities to media personnel.
公关部经理将带领媒体人士饭店参观饭店的服务设施。
Inspection of hotel facilities should be treated as a valid Media Call or Media Interview.
参观饭店服务设施将视为拜访媒体人士或与媒体人士会面
munications Manager will be equipped a full knowledge of the hotel service and facility to introduce the hotel to the media personnel and answer inquiries raised.
公关部经理须熟悉了解饭店的服务设施,介绍给参观者并回答提出的问题。
Resources培训器材:White board with mark pen, collateral
白板、马克笔、宣传资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Show hotel service and facility to the trainees personally in hotel.
亲自为员工介绍饭店服务项目及设施(最好在店内讲解)
Distribute the relative collateral to trainees.
将相关的宣传资料分发给学员。
Introduce the media list for trainees to get general impression.
向学员介绍媒体名单,以获得初步印象。
35Minutes
35分钟
Show each step on white board with mark pen
在白板上写清楚每个步骤
Upon requests, the Manager will brief the purpose of the inspection and details of the inspectors on everyday Sales Briefing one day in advance. If a major media person is taking the site inspection, . Manager will infor