文档介绍：旅发会礼仪人员培训资料—英语资料
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常用接待英语
主讲：李蒙
I. PART ONE: GREETINGS
Useful Expressions
Greetings ers
---Thanks (a lot).
---Thank you (very much, ever so much).
---Thank you for your…
---I’m very grateful to you.
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V. PART FIVE: APOLOGIES
Useful Expressions
Expressions Responses
I’m sorry. That’s all right./Not at all.
Excuse me. Sure./Certainly.
Pardon me. That’s all right.
VI. PART SIX: ASKING THE WAY
Basic expressions for giving directions
B is next to A. A is next to B. A B
B is between A and C. A B C
D is on top of E. D
E is under D. E
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Behind（在。。。后）--- in front of（在。。。前）
over here（在这里）--- over there（在那里）
above（在。。。上）---below（在。。。下）
Useful Expressions
Can you tell me the way to the Banquet Hall, please? 能告诉我去宴会厅的路吗？
The bellman will show you the way. 侍者会为你指路。
Could you direct us to the Coffee Shop? 你能带我们去咖啡厅吗？
Yes, I’ll show you the way myself. 是的，我会亲自带你们去。
We are looking for the … 我们正在找。。。
It’s on the 2nd floor beside the… 它在2楼挨着。。。
Is this the right way for the flower shop? 这是去花店的路吗？
Yes, it is. Along the corridor, past the bar. You will find it on the right. 是的，沿着这条走廊，路过酒吧，就在你的右手边了。
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I’m looking for Conference Room . 我在找2号会议室。
It’s facing the open lounge. Along to your right, past the elevators and up the stairs. 它正对着休息室。靠右走，路过电梯并上楼。
Am I going the right way for the health club? 我想去知道去健身俱乐部的路？
Along the corridor to your right. Turn left, go down the stairs, and out into the yard. 沿着你右边的走廊走，左转，下楼，再走出这个院子。
Shall I draw you a map? 我为你画个地图吧？
I think it is better to take a taxi, sir. 先生，我认为这比坐出租车好。
Shall I write down the directions for the taxi driver? 我把路线画给出租车司机，好吗？
When you return to your hot