文档介绍：1–2 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Who Are Managers? Explain how manager differ from non-managerial employees. Discuss how to classify managers anizations. What Is Management? Define management. Contrast efficiency and effectiveness. Explain why efficiency and effectiveness are important to management. 1–3 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Do Managers Do? Describe the four functions of management. Explain Mintzberg’s managerial roles. Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting managers’ jobs. Explain why customer service and innovation are important to the manager’s job. 1–4 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is anization? Describe the characteristics of anization. Explain how the concept of anization is changing. Why Study Management? Explain the universality of management concept. Discuss why an understanding of management is important even if you don’t plan to be a manager. Describe the rewards and challenges of being a manager. 1–5 Who Are Managers? Manager Someone who works with and through other people by coordinating and integrating their work activities in order to anizational goals. 1–6 Classifying Managers First-line Managers Are at the lowest level of management and manage the work of non-managerial employees. Middle Managers Manage the work of first-line managers. Top Managers Are responsible for anization-wide decisions and establishing plans and goals that affect the anization. 1–7 Exhibit Managerial Levels 1–8 What Is Management? Managerial Concerns Efficiency “Doing things right” Getting the most output for the least inputs Effectiveness “Doing the right things” anizational goals 1–9 Exhibit