文档介绍：The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple :连锁酒店的(Statistical Data Included)
By Tony Simons & Timothy Hinkin   |   Cornell Hotel & Restaurant Administration Quarterly  -  August-Sept, 2001
We know that employee turnover costs money. 我们都知道员工流失很花钱的。Here's one way to estimate that cost.
这里有一种方式可以估计他的花销。
Many hospitality managers are convinced that excessive turnover is a costly phenomenon, but it is difficult to develop specific turnover-cost numbers. 很多服务经理深信大量员工流失是一个花钱的事,但是很难给出一个具体的开支数字。That is not to say that researchers have not attempted to nail down the cost of turnover, but the fact remains that specific cost figures can be elusive. 那并不是说调查员们没有努力去敲定一个员工流失的开支,而是实际上留下的开支是无法预计的。(1) Because turnover costs are hard to calculate, 一是因为员工流失开销很难估计,it is equally difficult to assess the bottom-line financial value of turnover-reduction , 同样也很难估计。
The matter of determining a cost of turnover (or, more to the point, the value of preventing turnover) is plicated by the industry's ambivalence toward the matter. 企业对于人才流失的决定事宜(或者,更确切地说是阻止人才流失的所带来价值)犹豫不决,也使得事情变得更为复杂了。Despite the disruption and cost of turnover, many managers still view employees as modities-especially hourly employees. 尽管员工流失会带来大量的开支和人员的分裂,很多经理还是把员工看成是可以替代的,特别是小时工。The "warm body" syndrome of hiring unselectively to fill a position remains in place, even though the results of this practice can have devastating effects on both internal and external customers. 毫无选择性地去雇佣一些精英填补空缺的这种病状还是存在的,即使这样做的后果会对国内和国外的客户产生不可挽回的影响。
We have seen the industry make strides in this area in recent years, especially given low unemployment and petition for quality ,员工流失少,竞争力很强。 Some anizations have begun to focus on retaining their employees. panies such as ARAMARK, Morton's of Chicago, and Southwest Airlines, to name just three, have developed specific programs to emphasize the importance of employee retention and development.
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