文档介绍：打造卓越的效劳团队
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline ics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
第二单元：标准篇：什么是卓越的客户效劳
1、效劳的定义
什么是卓越的客户效劳
效劳理念
组织架构
人员素质
效劳流程
信息管理
小组讨论：描述理想的企业效劳
2、效劳产品与实用产品的区别
不可感知性——Intangibility
不可别离性——Inseparability
差异性——Heterogeneity
不可贮存性——Perish ability
缺乏所有权——Absence of Ownership
3、什么样的效劳才能创造价值
客户的满意度是如何形成的
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and educatio