文档介绍：What Culture Is
Cultural artifacts and manifestations
Culture is visible all around anisation in many artifacts and manifestations, such as performance standards, icons, myths and stories, rituals, traditions, the language people adopt, and the way relationships are encouraged to develop.
Values Beliefs
Climate
Norms
Symbols
Philosophy
The core or essence of culture Its underpinnings
Values and beliefs are the deeply seated underpinnings that influence individual anisational behaviour every day. For example: They influence the way people are rewarded (collectively/individually/both) or the way they are encouraged to ask permission before taking risks
Source: The Paradox Principles, The PwC Change Integration Team, 1996.
What Culture Is
Culture is bination of the values and beliefs that provide direction and energy to what people do each day
Leadership actions
Performance measures
People practices
Vision, purpose, and strategy
petitive context
Climate
Norms
Symbols
Philosophy
Values
Beliefs
Behaviours
Decisions
PERFORMANCE
Shapers
Creation, reflection,
reinforcement of culture
Manifestations
Content and manifestations of culture
Impact
Impact anisational
interactions
Results
Effect on business results
Source: The Paradox Principles, The PwC Change Integration Team, Irwin, 1996.
What Culture Is
The effect of culture petitive performance builds in layers
What Culture Is
Culture and values need to be seen in the context of the anisation and it’s business system
Mission/Vision/
Business Objectives
Organizational purpose
Long-term objectives
Multiple-year goals & metrics
Product/service lines
Corporate and
Business Strategies
Markets
Customers
petitive basis
Shareholder value drivers
Organization Structure
Formal structure
Supporting relationships
Levels of authority
Alliance management
Integrating mechanisms
Leadership
Direction setting anization mobilization
Standard setting
Organization Culture
Values and beliefs
Underlying assumpt