文档介绍：一、招呼声 1、欢迎光临广百百货公司! e to Grandbuy Department Store ! 2、早上好,先生。我能为您效劳吗? Good morning, sir. May I help you? 3、下午好,女士。我能为您做些什么吗? Good afternoon, madam. What can I do for you? 4、先生,您要什么? What would you like, sir ?/ What can I show you, sir ? 5、请慢慢选购。 Take your time, please. 二、听不懂时的应付之道 6、请再说一遍,好吗? Pardon ?/ Would you mind repeating your question, please ? 7、请您说慢一点,好吗? Would you please speak more slowly? 8、请您说慢一点。 A: Good morning. e to Grandbuy Department Store. Can I help you? 早上好。欢迎光临广百百货。我可以帮您吗? B: Yes, I would like to buy some shirts. 是的,我想买一些衬衣。 A: Ok, please follow me, I’ ll show you the way. 好的,请跟我来,我带你去。 B: Thank you. 谢谢你。 50、请您再签一次名好吗? Would you please sign your name again? 51、 POS 机故障,不能刷卡。 Iam sorry, the pos machine was broken-down, you can ’t use your credit card now. 52、你的卡不能使用,有没有其他卡? Sorry, we don ’t accept credit card of this kind, doyou have others? 53、银行拒付,请与银行联系。 Your credit card is denied, please contact the issue bank. 54、我去打授权。 Call Authorization for approval codes. 55、请出示您的身份证/护照/会员卡/贵宾卡,好吗? Please show me your . card / passport / membership card / card . 56、这是您的收据,先生。 Here ’s your receipt, sir. 57、请保留好收据以备退换货品之用。 Please keep the r