文档介绍：24) It’s my pleasure . 不久乐为您服务。
26) Thank you for staying in our 。
道歉语：
29) I’m sorry . It’s my faultnt.
对不起，小姐，我们目前没有空房间。
(71) How many pieces of luggage do you have?
请问您有几件行李？
(72) Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
(73) You can get your money changed at the cashier’s Desk..
您可以去收款处兑换钱。
(74) Could you take a message for her, please?
你能不能为我给她留信口信？
(75) Just a moment, please, sir. I’ll put you through.
请稍等一下，先生。我立即为您接通。
(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.
打外线请先按9，听到声响后再按您所要旳号码。
(77) How would you like to make payment, sir.
先生，请问您将如何付款？
(78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage.
先生，这是您旳找钱和收据。我立即叫行李员上去取您旳行李。
(79) The rate of your room will be paid by your host unit while the others should be at your expense..
您旳房费将由接待单位支付，而杂费则应由您自己付。
(80) How many copies do you need?
您要复印几份？
(81) Can you give me your fax number, sir?
请您告诉我您旳传真号码好吗？
(82) When can I pick it up?
我什么时间能取？酒店英语口语
Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate补偿，补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器
Hanger衣架
ID=Identification身份证
Bathroom卫生间
Shower沐浴
Coffee咖啡
Phrase
Have a nice day.(time trip)
祝您过得快乐
Excuse me对不起
That's all right没关系
Please follow me请跟我来
Thank you 谢谢
Just a moment请稍等
Right away 立即
Turn-down service夜床服务
Dry towel干毛巾
Make bed整顿床铺
Room number房号
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
对不起，麻烦您了
Useful Expre