文档介绍：内容安排 n总揽:管理沟通的概念、原理与策略 n起点: 自我沟通与一对一沟通 n难点: 群体沟通 n重点: 组织内与组织外沟通本资料选自国内最具含金量,最全面的《人力资源顶级方法与实操大全-2010 最新经典版》资料每年升级,全国各地免费送货,货到付款,详情咨询 qq:514457731 (加 qq无需验证) ——————————————————————————————————————— 2管理沟通的概念、原理与策略第一部分: 总揽问题 n怎样理解管理沟通? n建设性沟通的原理是什么? n管理沟通的一般策略有哪些? 怎样理解管理沟通? 你是一位宇航员,与另外几位宇航员驾驶一太空船飞向月球,原计划去与已降落月球、作为基地的太空母舰会合。然而,因机械故障,你们的太空船只能迫降在距离太空母舰 200 英里之外的月球表面。降落时许多设备受到损坏, 而为了生存你们必须充分利用未受损坏的装备自行达到太空母舰。下面列出了 15样未受损坏的物资和装备,请依据其重要性分别标出 1-15 , 以供你们出发时酌其重要性决定取舍(比如, 你们的体力只能带 13件,就只好放弃另外两件)。(接下页) (1)一盒火柴(2)压缩饼干(3)50英尺尼龙绳(4)丝质降落伞(5)袖珍取暖器(6) 口径***(7)1箱脱水宠物喝的牛奶(8)2大瓶氧气(9)星际图(10)救生筏(11)磁罗盘(12)5加仑水(13)烟火信号枪(14)包括注射器的急救箱(15)太阳能无线电收发器 15 15 4 4 6 68 8 14 14 11 11 12 12 1 1 3 3 9 9 13 13 2 2 10 10 7 75 5 Discussion (1): m. nA fter finishing self-judgement, your group (3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone ’ s agreement. nA ttentions: ----No matter informative, or m., logic is the fundamental; ----Don ’ t change your idea only to avoid the conflict; ----Don ’ t make decision only to abide by “ the minority and the majority ” rule Discussion (2): Self-assessment n What key techniques, you think, make your career essful? n What are munication barriers in your current job? n What are the most effective approaches to improve municative skills ? n What do you wish to learn much more in this course? 1- Significance of Managerial Communication n Manager=Vision-maker+Motivator Comm. Activities go through all managing life. municative Capability heavily influences your career development in some extent 。 n 3C ’ S: Capability + Character + Comfort ( Comfort relation, Comfort job, Comfort life). n munication = Problem-solving + Comfort relation 2- Concept of Managerial Communication Two schools of MC n Behavior Science Theory ----Audience-analysis-based communica - tive strategies: theory and thoughts. n municative techniques an