文档介绍：
软件售后服务方案
篇一：平台软件售后效劳方案
平台软件售后效劳方案
一、 方案说明
对于本投标工程〔货号11，医用耗材及医疗器械集中选更加完善，我方售后效劳每年包含50人天的小规模新需求开发。超过局部另行协商。
质量保证
对投入运行的系统功能，3年内我们供应免费保修效劳。 系统升级
(1)、每季度我方会对系统进展不低于一次的季度升级； (2)、每年度制定不低于一次的年度系统升级打算。 (3)、每次评审工程完毕后刚好听取选购人对系统的评价及其改良看法，对改良方案刚好升级。
(4)、如发觉系统漏洞时第一时间对漏洞进展修补。 效劳承诺
篇二：售后技术支持和效劳方案
效劳方案
1. 第一章 全面清楚的售后效劳范围 ················································································· 4
. 业务支持和维护 ···································································································· 4
. 问题解答 ················································································································ 4
. 故障处理················································································································· 5
2. 其次章 高标准的效劳目标 ····························································································· 6
. 客户满足度 ·············································································································· 6
. 问题解决时间 ·········································································································· 6
3. 第三章 保障有力的效劳方式 ························································································· 7
. 主动效劳与被动效劳有机结合 ··············································································· 7
. 7*24小时“日不落”效劳响应 ···············