文档介绍：酒店前厅部常见宾客101问
前厅部常见宾客101问
Front Office Frequent Asking Question
前言
Preface
这本小册子是酒店前厅部培训的结晶
酒店前厅部常见宾客101问
前厅部常见宾客101问
Front Office Frequent Asking Question
前言
Preface
这本小册子是酒店前厅部培训的结晶。
This booklet is the result of the Front Office Training.
前厅部的主管、经理根据以往的经验汇总了客人常问话题的分析，汇总整理出101个问题，内容囊括了从酒店设施设备及至上海风土人情等各个方面。本册中英文对照，因此也是一本实用的英语手册，有助于提高员工的外语水平和待客交流能力。
With the painstaking Analysis of the frequent guest asking question according to FO experienced team selects 101 questions, including different shade from hotel facilities to the Tourism Attractions in Shanghai
这里需要指出的是宾客的提问并没有一个固定的模式，其范围可以说是没有任何限制，随着时间的推移，101个常见客问中有些会逐渐淡去，另有更新取而代之。这是为什么本册最后10问留白的原因，酒店会将最新收集到的客问通过各种沟通渠道告诉大家，员工自己也可以将自己在平时工作中遇见的常见客问摘录于此。
It should be pointed out that the guest’s question never has a pattern. There’s no limit in the scale. With the times go on, some FAQ may disappear, replaced by the up-to-date ones. That is why the booklet reserves some pages where can be stuffed by the FAQ of your version. The staff will be informed about the newly
前厅部常见宾客101问
Front Office Frequent Asking Question
前言
Preface
这本小册子是酒店前厅部培训的结晶。
This booklet is the result of the Fro