文档介绍：客服部工作流程(Customer service process)
data collection. In the company's day-to-day marketing work, the collection of customs and suggestions on products and services:
Feature 2. visit within a specific period of time (such as holiday, anniversary promotion period)
3., friendship to remind customers continued card or upgrade to other consumer cards
Attention: the time of return visit should not be too long, and the content should not be too much.
Specification and wording of return visit
Return to the standard: one to avoid, the three must guarantee,
that is
Avoid interrupting customers during customer breaks:
You must ensure a return visit of 100% of members， customers:
A complete record of the return visit must be maintained:
You must guarantee a return visit within three days (preferably with a customer on the phone for another convenient time).
To begin with: Hello, I'm XXX. Are you Mr. X / MS?
Sorry to disturb you.
Thank you for accepting our x * * service at XX PM. Are you satisfied with * * service?
[satisfaction] do you have any suggestions for our service?
[dissatisfied / general]: could you tell me what you are dissatisfied with? What kind of work should we improve?
End：
Thank you for your reply. If you need any help, please feel free to contact us at any time. Have a nice driving / happy holiday. Good bye!
Thank you very much for your response. We reall