文档介绍：Customer Focused Review以客户为核心的评审
Issue No/Revision No: A/l; Page: 1 of 9 Effective Date: Sep 1, 2017
版次/修改号：A/l; 页数：1/正和预防措施；, , , , ,, 包 括了采取纠正和预防措施的过程控制；,,,测量、分析和改进， 包括了过程表现的测量和持续改进。
SCOPE 范围
This procedure applies to:
此程序适用于：
Conduct the Customer Satisfactory Survey 客户满意度调查；
Customer Feedback and Complaints Handling
客户投诉的处理； 「
Handling and follow-up nonconformance risen from the Quality Management System.
质量管理系统不符合项的处理和跟进；
Customer Focused Review以客户为核心的评审
Issue No/Revision No: A/l; Page:4 of 9 Effective Date: Sep 1, 2017
版次/修改号：A/l; 页数:4/9 生效日期：2017年9月1日
3.
RESPONSIBILITY 职责
Factory Manager 厂长
Conduct the customer satisfactory survey.
进行客户满意度调查；
Summarize the Results of customer satisfactory survey;
对客户满意度调查结果进行汇总；
Management Representative 管理代表
The MR is responsible to review any non-conformities in SBIDE' s Quality System, ensure the corrective and preventive action is effective and report to the management.
管理代表应评审秋海棠质量系统的任何不符合项，确保纠正及预防 措施的有效性并向管理层报告；
The MR is responsible to review the handling of customer complaints, ensure the corrective and preventive action is effective and report to the management.
管理代表负责审查客户投诉的处理，确保纠正及预防措施的有效 性并向管理层报告；
Department Heads 部门主管
The DH is responsible to identify, recommend and document the corrective and preventive action.
部门主管应确定、建议并记录