文档介绍：::::::F&B 基本服务用语 Unit One Reserving atable 订座 is“The Lichang Seafood Restaurant ”.Good morning. May Ihelp you? 早上好,黎昌海鲜大酒楼,有什么可以帮您的. many persons ,please. 您几位呢?’msorry weare booked out for this evening. 非常抱歉,我们的餐位今天晚上都已经定出去了. are the restaurant hours? 餐厅的营业时间是怎样的? atable bythe window. Mywife loves the night view ofBeijing. 我喜欢靠窗边的位置,我妻子喜欢看北京的夜景. you for calling, sir. Welook forward toyour visit. 谢谢您的来电,,先生,我们期望您的到来. Unit Two Receiving aguest 引座 you got areservation? 您有预定吗?, yes, Mr. Smith. We’vebeen expecting you. Would you e with me? 哦,好的史密斯先生,我们一直等候着您的到来,请跟我来. ’tgot areservation. Can Iget aseat anyway? 我之前没有预定,还有座吗? Sorry, sir, all the tables are taken. Would you mind waiting until one isfree? 不好意思先生,我们已经客满了,您介意等一会儿吗? ’msorry tohave kept you waiting, sir and madam. Now wehave atable for you. Would you step this way, please? 不好意思,让您久等了先生/女士,现在有空位置了,请这边走. Unit Three Taking orders 点菜 wehave chicken noodle. 今天有鸡肉面。 doyou like your roast beef, rare, medium orwell done? 你们要的烤牛肉是半熟的,适中的,还是熟透的? , here isthe menu. Please take your time. 好的,这是菜单,您慢慢看 you ready toorder, gentleman? 您现在准备点菜吗,先生? Chinese food..Would you mend something for me? 我喜欢中国菜,你帮我们介绍介绍. isthe quickest dish you can