文档介绍：酒店接线员工作描述(中英文)
酒店接线员工作描述
JOB TITLE: Guest Service Agent -Telephone
职位： 接线员
AREA/DEPARTME work environment
保持一个干净的工作环境
Attends to all guest queries and requests promptly
敏捷的关注客人的要求
Maintains detailed knowledge of the Hotel’s fire, life and safety system
熟悉酒店安全知识
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
熟知紧急抢险小组的成员，在紧急情况下通知相关人员
Maintain Hotel Information
掌握酒店的信息
Performs other task as assigned
完成其他分配的任务
Occupational Health and Safety Responsibilities职业健康和安全职责
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全地立法、政策和程序
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时对危险的情形采取补救措施，并对主管通报存在的潜在危险
Log security incidents and accidents in accordance with hotel requirements
按酒店的要求，记录安全事故和意外事故
Key Competencies
主要能力
Key Tasks
主要任务
Strive for constant improvement and take responsibility for your own performance
Taking Responsibility
责任感
努力不断的提高自己的工作表现
Adhere to InterContinental Hotel Group Corporate Code of Conduct
坚持洲际酒店集团的管理模式
Adhere to Hotel Handbook and general policies and procedures
坚持员工守则和总的政策与程序
Adhere to Front Office Policies and Procedures
坚持部门的政策与程序
Report problems to Management with suggestions for resolution
向管理部门反应问题并提出解决建议
Understanding My Job
了解自己的工作
Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
清楚自己的工作职责，并寻找提高自己工