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6ǃ䗤ℹᅠⱘϔѯ IT ᣛᷛ.........................................................................................10
7ǃ䗤ℹᅠⱘϔѯਬᎹᣛᷛ.......................................................................................12
2/121ǃ㗗ḌᛣН
IT ⊏⧚ᅲ⦄Ḛᶊ
Ϟ᠔⼎ⱘ⌕Ḛᶊˈᰃ⹂ֱ IT ⊏⧚ⱘ 乍Ⳃᷛᅲ⦄ⱘ⸔ᶊᵘ˖ḍ㒘㒛⬹ˈ⹂ᅮ
ҹℸ⹂ᅮֵˈޚϮࡵϢ㒘㒛⊏⧚䳔∖ˈḍϮࡵ䳔∖Ϣ⊏⧚䳔∖⹂ᅮ⒵䎇䳔∖ⱘֵᙃ᳡ࡵᷛ
ᙃ࣪ঞ IT 䚼䮼ⱘⳂᷛˈݡ⹂ᅮᅲ⦄ IT Ⳃᷛⱘ⌕ҹঞ⌕䳔㽕ⱘֵᙃ䌘⑤ǃᑨ⫼ԧ㋏ǃ
⸔ᶊᵘϢҎਬㄝⱘ IT 䌘⑤ˈՓϮࡵⳂᷛⱘᅲ⦄㨑ᅲࠄֵᙃ䌘⑤ⱘᑨ⫼⌕Ёˈ⹂ֱ IT ϢϮ
ࡵⱘϔ㟈ᗻӋؐѸҬDŽ
ϟ᠔⼎ˈᑨ⫼ IT ᑇ㸵䆄ߚवǃ݇䬂㒽ᬜᣛᷛ˄KPI˅ǃ݇䬂Ⳃᷛᣛᷛ˄KGI˅ᔶ៤ϔϾ
ᅠᭈⱘ⬹Ⳃᷛ䖒៤ᑺⱘ䆘Ӌᣛᷛԧ㋏DŽ
3/12ӕϮᖙ乏䞛⫼ҹϮࡵЎᇐⱘ IT 㒽ᬜ㸵䞣ᮍ⊩ˈབϟ᠔⼎DŽ
2ǃ⊼ᛣџ乍
Ø ≵᳝ᷛޚǃ㾘㣗ⱘ IT Ꮉ⌕ҹঞԧ㋏ˈIT 㒽ᬜ᮴Ң䇜䍋DŽ
4/12Ø 䞥䪅ⱘᡩܹѻߎ IT ㅵ⧚ⱘᗻ㛑䋼䞣ᬊⲞᰃҢϸϾ㾦ᑺⳟ ITDŽ
Ø 㗗Ḍࣙᣀ⾡ᮍᓣˈߚЎ IT Ҏਬ㒽ᬜˈIT 乍Ⳃ㒽ᬜˈIT ㅵ⧚㒽ᬜㄝDŽ
Ø ㅵ⧚ҎਬਬᎹᑨ䆹䖯㸠ঠ㗗䆘DŽ
Ø 㗗Ḍᖙ乏ᕫࠄӕϮ乚ᇐ䅸ৃܼᬃᣕDŽ
䞣ⱘ䆁ˈ䅽᠔᳝䚼䮼њ㾷䆹ԧ㋏ⱘⳂⱘǃ䗖⫼ᑣخØ 㸠㗗Ḍԧ㋏ˈ䳔㽕
ᮍ⊩ㄝDŽ
3ǃ㗗Ḍᮍ⊩
˄˅ᇍѢಶ䯳ⱘ䆘Ԅᮍ⊩ৃҹЎ˖Ѣ݇䬂ᣛᷛⱘ㒽ᬜ䆘Ԅ⊩ˇѢⳂᷛㅵ⧚ⱘ㒽ᬜ
䖯㸠㗗ḌDŽ㗗Ḍᣛމߎⱘ៤ᵰǃᅠ៤Ⳃᷛⱘᚙخ䆘ԄDŽᇍ乍Ⳃಶ䯳ⱘ㗗ḌЏ㽕ᰃᇍ䖭Ͼಶ᠔
ᷛⱘԧ䆒䅵ᮍ⊩Ў˖
5/12˗Ø ҹϔϾ乍Ⳃ䚼䮼ݙ㒘៤Ꮉಶ䯳ˈ䚼䮼Ⳃᷛߚ㾷៤ԧⱘ↣Ͼಶ䯳ⱘⳂᷛ
Ø ↣Ͼಶ䯳ⱘⳂᷛϟ䆒ᇍᅠ៤ಶ䯳Ⳃ᳝ᷛ䞡⫼ⱘ݇䬂ᣛᷛ˗
Ø 㗗Ḍಶ䯳ⱘⳂᷛᅠ៤ᚙމDŽ
˄˅ᇍѢಶ䯳ЁⱘϾҎⱘ䆘Ԅᮍ⊩ৃҹЎ˖Ѣ⌕ㅵ⧚ⱘ㒽ᬜ䆘Ԅᮍ⊩Ѣ݇䬂ᣛ
ᷛⱘ㒽ᬜ䆘Ԅᮍ⊩DŽಶ䯳ЁⱘϾҎ↣ϾҎᡓᢙⱘӏࡵᰃϡৠⱘˈ㦋ᕫⱘ៤ᵰгᰃϡৠⱘˈҪ
ӀП䯈ᑊϡৃ↨ᗻDŽℸˈᇍѢಶ䯳ЁⱘϾҎⱘ㗗ḌˈЏ㽕ᰃ㗗ḌਬᎹᅠ៤㞾䑿ӏࡵⱘ
ᚙމҹঞᅠ៤ӏࡵ䖭ϔ䖛Ё᠔㸼⦄ߎᴹⱘ㛑ǃᗕᑺǃ㸠ЎDŽ㗗Ḍᣛᷛⱘԧᮍ⊩Ў˖
⦄Ø ҹϔϾ乍Ⳃ䚼䮼ݙ㒘៤Ꮉಶ䯳ˈᎹಶ䯳ݙ䚼ˈձᎹ⌕ⱘ↣ϔϾ
㡖ᇚᎹಶ䯳ߚᓔDŽ
Ø ᇍ↣Ͼ