文档介绍：! IM
2015Web IM
2015 Q3
90
83
74 72
54
43
36
36
15 18
8
3
0
Web IM App
Udesk
*
! App
App
2
! IM
2015Web IM
2015 Q3
90
83
74 72
54
43
36
36
15 18
8
3
0
Web IM App
Udesk
*
! App
App
2015
90
App
45
0
1 2 3 4 5 6 7 8 9 10
Udesk
!
20152014App
App
2014 Q3 2015 Q3
80%
74%
60%
43%
36% 40%
21% 20%
6%
2%
0%
App
Udesk
*
!
4%
8%
34%
51%
41%
62%
Udesk
!
2015 Q3
88%
87% 86%
84%
82%
85%
84%
83%
80%
78%
80%
79% 79%
78%
77% 76%
74%
72%
74%
73%
70%
IT
Udesk *
! Web IM
2015Web IM
2015 Q3
%
92% %
85%
%
79%
78%
72% %
69%
67%
%
We b IM App
Udesk
!
2015 Q3
84%
83%
82%
81%
80%
79%
83% 78%
81% 77%
76%
77% 75%
74%
73%
1-49 49-499 500
Udesk
!
B2C
2015 Q3
92%
90%
88%
86%
84%
82%
90%
85%
80%
81%
78%
76%
B2B B2C
Udesk
!
84%
77%
85%
76%
67%
84%
77% 58%
70%
67%
49%
46% 40%
Udesk
!
100%
%
75%
91%
88%
83%
% 73%
61%
50%
Udesk
! IMApp
Web IM
() ()
We b IM
We b IM
App
App
0 100 200 300 400
0 15 30
*
*
Udesk
!
2014-2015 2015Q3
29%
71%
6
2014Q2 2014Q3 2014Q4 2015Q1 2015Q2
PC
Udesk
!
80%
74%
68%
60%
40%
41%
37%
27%
24%
23%
20%
21%
19%
11%
0%
Udesk
!
90%
89%
80%
76%
70%
64%
60%
53% 50%
Web IM
Udesk *
Udesk34
13520B2B716B2C
3000
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