文档介绍：Practical writing
写信投诉抱怨的题型很常见,怎样才能合理的表述不满,又能显得理由充分?下面介绍下这类书信的常用句型
1) I am writing to you plain about ...
2) I am writing to express my dissatisfaction with...
3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
4) I can hardly bear /tolerate /put up with it any more.
5) I hope that
the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
8) We will appreciate your willingness to make up for the loss.
投诉信1
结构要点投诉信是对产品或服务表示不满的信件,一般分三个部分:
1. 提出投诉内容;2. 说明具体情况; 3. 提出解决办法
To whom it may concern,
The woolen scarf I bought by mail order from pany arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.
Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter plaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.
Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
投诉信2
语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。
Write a letter plain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am writing to you about a most unhapp