文档介绍：: .
ocess Learning and
development
© 2004 Mercer Human Resource Consulting 3PM Proposal :BSC
Financial what shall we present
target index standard plan
to our shareholders？
Customer Internal Process
target index standard plan
target index standard plan Company’s
strategy
In order to make our Learning and development In order to satisfy
vision come true， target index standard plan our clients，how
what’s our gesture shall we frame
when we are in front reasonable
of our clients？ In order to make our vision come true process？
，how shall we keep the competency
of learning and development
© 2004 Mercer Human Resource Consulting 4From corporate KPIs to department KPIs
Relative key
Corporate KPIs responsibilities and
tasks of department
Department KPIs KSFs of the
department
© 2004 Mercer Human Resource Consulting 5The four Sources of Department KPI
Decomposition of Key Tasks
corporate KPI （Work Plan）
Department
KPI
Key