文档介绍：集团标准化工作小组 #Q8QGGQT-GX8G08Q8-GNQGJ8-MHHGN#
酒店接线员工作描述中英文
酒店接线员工作描述
JOB TITLE: Guest Service Agent -Telents to the Telephone Supervisor
处理客人的要求报告客人的问题给部门主管
Report on logbook daily
做好每日记录
Bill call costs
制定电话成本记录的报表
Aware of local telephone listings and frequently dialed numbers
熟悉常用号码
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
严格遵守紧急预案的程序。包括，火灾，爆炸威胁和其他情况
Advises defects on switchboard equipment to Supervisor
汇报部门设备问题给主管
Maintains a clean work environment
保持一个干净的工作环境
Attends to all guest queries and requests promptly
敏捷的关注客人的要求
Maintains detailed knowledge of the Hotel’s fire, life and safety system
熟悉酒店安全知识
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
熟知紧急抢险小组的成员，在紧急情况下通知相关人员
Maintain Hotel Information
掌握酒店的信息
Performs other task as assigned
完成其他分配的任务
Occupational Health and Safety Responsibilities职业健康和安全职责
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全地立法、政策和程序
Be familiar