文档介绍：AMERICAN NATIONAL STANDARD
Quality management systems—
Requirements
Approved as a American National Standard by:
American Society for Quality
An American National Standard Approved on December 13, 2000
American National Standards: An American National Standard implies a consensus of those substantially concerned with its scope and provisions. An American National Standard is intended as a guide to aid the manufacturer, the consumer, and the general public. The existence of an American National Standard does not in any respect preclude anyone, whether he or she has approved the standard or not, from manufacturing, purchasing, or using products, processes, or procedures not conforming to the standard. American National Standards are subject to periodic review and users are cautioned to obtain the latest edition.
Caution Notice:This American National Standard may be revised or withdrawn at any time. The procedures of the American National Standards Institute require that action be taken to reaffirm, revise, or withdraw this standard no later than five years from the date of publication. Purchasers of American
National Standards may receive current information on all standards by calling or writing the American National Standards Institute.
ANSI/ISO/ASQ 09001-2000
Contents Page
1 Scope 1
General 1
Application 1
2 Normative reference 1
3 Terms and definitions 1
4 Quality management system 2
General requirements 2
Documentation requirements 2
5 Management responsibility 3
mitment 3
Customer focus 4
Quality policy 4
Planning 4
Responsibility, authority munication 4
Management review 5
6 Resource management 5
Provision of resources 5
Human resources 6
Infrastructure 6
Work environment 6
7 Product realization 6
Planning of product realization 6
Customer-related processes 7
Design and development 8
Purchasing 9
Production and service provision 10
Control of m